CustomerSupport - ConnectED - Why Can I Only See the Front Cover (first few pages) of my eBook?

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ConnectED - Why Can I Only See the Front Cover (first few pages) of my eBook?

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This document addresses a commonly reported issue where students are only able to view the cover page of Online Student Editions and select content within ConnectED. With some material in ConnectED, only the first 20 pages (or table of contents) are available. A workaround for both of these issues can be found in this article. This may also effect both Teacher and Student Editions.
FAQs / Solutions

When an Online Student Edition is initially accessed, only the cover of the book will be loaded.  To access subsequent sections, you will need to use the Bookmarks tab found on the left side of the window.  If you do not see this tab, look for a blue ribbon icon on the far left. If the Bookmarks tab is still not accessible or the links in this tab do not function, see the instructions below.

Internet Explorer, Firefox, and Safari are recommended.   

If you have downloaded and installed Adobe DC, please uninstall Adobe DC and install Adobe version on Windows PCs or Version 10.6 on MAC.


Firefox has recently added its own PDF viewer. You will need to change your settings to open the PDF with Adobe Reader in Firefox. To do this, follow the steps below.


  1. Launch Firefox and then select the Preferences icon at the bottom of the window.
  2. Select Applications from the left side menu.
  3. Use the search bar to locate Portable Document Format (PDF).
  4. Under the Action column, select either Adobe Reader or Adobe Acrobat (depending on which program you would prefer to display your PDFs in Firefox).

Internet Explorer:

Internet Explorer 9 may have compatibility issues with Online Student Editions, depending on settings/group policy.  If an issue is encountered using Internet Explorer 9, try Firefox.   


Ensure that you have installed the correct version of Adobe reader (Version 10.6) and then follow the below steps to enable the plugin. 

You will need to accept the Adobe EULA for the files to open. Locate a PDF file on your computer.  Opt to open the file with Adobe Reader and accept the end user license that pops up. 

Open Safari.
Select Safari from the top menu bar.
Select Preferences the drop-down menu.
Select the Security icon
Click the Plug-in Settings button.
Select Adobe Reader from the list displayed in the left hand column.
Next to When visiting other websites, select On from the drop-down menu.


This file will no longer open in Chrome Browsers.  NPAPI plugins such as Adobe are no longer supported on Chrome. For more information, take a look at this blog post. This change occurred in September 2015.

If the suggestions above do not resolve the issue, please contact us with the following information so that we may investigate this issue further.

What is the website where you access your text?

What is the username and password or access code you are using to access your text?

What is your operating system and version (ex. Windows 8, Mac OSx 10.8)

What is your browser type and version? (ex. Internet Explorer 10, Chrome 43)

What version of Adobe Reader do you have installed?