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Chegg - Frequently Asked Questions

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FAQs / Solutions
What’s the refund policy for Connect codes purchased through Chegg?
You can return the code you’ve purchased from Chegg for a full refund within 21 days of purchasing Connect. To return your code, simply sign into your Chegg.com account and go through the return flow.

Have questions? You can tweet @CheggHelp now or find more answers from Chegg here.

How will I receive my registration code I purchased through Chegg?
After you place your Connect order with Chegg you will receive an email with your registration code and directions on how to get started included.

Have questions? You can tweet @CheggHelp now or find more answers from Chegg here.

I never received my code from Chegg.
If you didn’t receive an email with your Connect code from Chegg and you do not see the code listed in your account here, you can reach Chegg’s student advocates on Twitter or by phone at 855-384-2990. You can also find more answers from Chegg here

I dropped my class and don’t need the code I purchased from Chegg.
If you dropped your class within 21 days of your purchase and no longer need your Connect code, you can return it for a full refund from Chegg. If it’s been more than 21 days since you purchased your code you will not be able to return it for a refund. Retaking the class and didn’t activate your code? No worries! Just hold onto the code until you retake your course and you can activate it then.

Have questions? You can tweet @CheggHelp now or find more answers from Chegg here

I purchased the wrong Connect code from Chegg. What do I do now?
If it’s been less than 21 days since you ordered you can return your wrong Connect code through Chegg and reorder the correct version. If it’s been more than 21 days since you ordered the code you will not be able to return the code for a refund.

Have questions about Chegg’s return policy? You can tweet @CheggHelp now or find more answers from Chegg here. You can also give one of their student advocates a call at 855-384-2990.
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